Training determines whether your chatbot feels like a trusted advisor or an unsure intern. Word.Chat combines automated crawls with manual uploads so you can ship accurate answers on day one. Follow this workflow to prepare, import, and maintain the perfect knowledge base.

1. Audit Existing Content

Start by outlining the questions your visitors ask most. Map them to the WordPress URLs or documents that hold the answers. Label each asset as one of three tiers:

• Core: Always-on pages like pricing, product overviews, and implementation guides.
• Contextual: Use-case explainers, feature comparisons, and webinar recaps.
• Seasonal: Promotions or release announcements that will expire.

2. Connect URLs and Upload Files

Inside the Word.Chat dashboard navigate to Knowledge → Sources. Use the URL connector to add your prioritized WordPress pages. For long-form assets like PDFs or slide decks, drag-and-drop them into the uploader. The crawler strips navigation chrome and focuses on body content so the chatbot reads your copy exactly as a visitor would.

3. Organize with Collections

Collections let you keep training data segmented. Create collections for product tiers, industries, or languages. During conversation design you can tell Word.Chat which collection to reference based on user intent or a toggle in the widget. This keeps responses concise and relevant.

4. Validate Output Before Publishing

Run a qualification session before making the chatbot visible. Ask the top twenty questions from your spreadsheet. Note whether the answers cite the correct pages and align with brand tone. If something feels off:

• Reorder your sources so the most trusted asset is higher priority.
• Trim duplicate paragraphs that might confuse the AI.
• Add an instruction in the persona prompt clarifying how to respond.

5. Set a Refresh Cadence

Any time you release new pricing, change feature availability, or publish flagship content, trigger a recrawl. Word.Chat surfaces stale documents inside the dashboard so you can retire or replace them. Add a monthly reminder to verify seasonal offers and expiring promotions are still accurate.

Training Checklist

• ✅ Prioritize content sources by intent.
• ✅ Connect WordPress URLs and upload supporting files.
• ✅ Organize into collections for targeted answers.
• ✅ QA responses with real customer questions.
• ✅ Schedule ongoing refreshes.

Thorough training unlocks confident, conversion-ready conversations. Keep iterating as your site grows and the chatbot will keep pace automatically.