Kickstart your content strategy with reusable FAQ prompts. Copy the examples below into Word.Chat’s saved responses or training data, then tailor them to your brand voice.
Core FAQ Template
| Question | Suggested Answer Snippet | Link or Follow-Up |
|---|---|---|
| “How do I install the Word.Chat plugin?” | “Install from your WordPress dashboard by searching for Word.Chat, then paste your API key from the Word.Chat dashboard.” |
Full installation guide |
| “What plans are available?” | “We offer Starter, Growth, and Scale tiers. Each plan includes unlimited team seats and analytics. Pricing details live here.” | View pricing |
| “Does Word.Chat support multiple languages?” | “Yes, you can create language-specific collections and greetings to support multilingual visitors.” | Localization tips |
| “How secure is the chatbot?” | “Word.Chat keeps data encrypted in transit and at rest. You control which knowledge sources are indexed.” | Security best practices |
Industry-Specific Examples
Mix and match prompt styles for your use case:
- SaaS: “Help me connect my CRM” → share integration docs and support escalation paths.
- Ecommerce: “Where is my order?” → provide tracking lookup instructions and return policies.
- Membership: “How do I upgrade?” → offer plan comparisons and a direct upgrade link.
- Nonprofit: “How are donations used?” → cite impact metrics and annual report data.
Implementation Checklist
- ✅ Add FAQs to Word.Chat saved responses for quick reuse.
- ✅ Keep answers concise with clear follow-up actions.
- ✅ Refresh snippets each time pricing or features change.
- ✅ Link to deeper resources so visitors can self-serve.
- ✅ Monitor chat transcripts to uncover new FAQ topics.
Customize these templates and your chatbot will feel helpful, trustworthy, and always up to date.